Contact

Reaching the editorial team at Rum Authority is straightforward — whether the question is about a specific distillery, a detail in the rum regulations and standards coverage, or a factual correction that deserves attention. This page explains how to get a message to the right place, what information helps move things along, and what a realistic timeline looks like on the other end.

How to reach this office

The primary contact method is email. The address for general editorial and research inquiries is [email protected]. Messages sent there reach the content team directly — no intake form, no ticket queue with a three-digit number assigned to a query about column still distillation.

For press, brand, or distillery-related outreach — including requests to review or update brand information in the rum brands directory — use [email protected]. Keeping those two channels separate prevents a question about Barbadian aging regulations from sitting in the same pile as a new product announcement from a craft distillery in Vermont.

There is no phone line. This is a reference publishing operation, not a call center, and the work of verifying sources and maintaining accuracy across 40-plus topic areas does not benefit from interruption.

Service area covered

Rum Authority operates at national scope within the United States, with editorial coverage that extends broadly across rum-producing regions worldwide — the Caribbean, Central America, South America, and the growing American craft rum sector. The reference library spans production topics like pot still vs column still rum, rum aging and barrel maturation, and rum additives and dosage, as well as historical and cultural material covering everything from the triangle trade to tiki culture.

What falls outside scope: legal advice, import licensing questions, commercial purchasing recommendations, or anything that amounts to asking an editorial team to do the work of a customs broker. Those questions are better directed to the Alcohol and Tobacco Tax and Trade Bureau (TTB) at ttb.gov, or to a licensed trade attorney.

What to include in your message

A clear, specific message gets a faster, more useful response than a broad one. The difference between "I have a question about rum" and "The aging requirements section on the Barbados rum page appears to omit the 2021 GI registration details" is the difference between a reply that takes three days and one that takes three hours.

When writing in, include:

1. The specific page or topic — a URL or slug (e.g., /barbados-rum) removes any ambiguity about which piece of content the message references.
2. The nature of the inquiry — factual correction, sourcing question, brand information update, general research question, or media inquiry. One sentence is enough.
3. Any supporting source material — if a factual correction is being flagged, naming the authoritative source (a TTB ruling, a named distillery's published specification, a Caricom document) makes verification faster. Claims without sources take longer to process, not because skepticism is the default, but because the verification step cannot be skipped regardless.
4. A contact email address — obvious, but occasionally omitted, which turns a five-minute exchange into a dead end.

What is not needed: lengthy introductions, company boilerplate, or a paragraph explaining what rum is. The editorial team is already aware.

Response expectations

The honest version: most substantive messages receive a reply within 3 to 5 business days. Factual corrections that arrive with a named, verifiable source tend to resolve faster — sometimes within 24 hours if the source is publicly accessible and the update is straightforward. Brand and directory update requests follow a slightly longer review cycle, typically 7 to 10 business days, because changes to the rum brands directory go through an editorial verification pass before publication.

A few things that extend timelines:

• Messages that conflate multiple unrelated questions (one message, one topic, is a reliable way to get a faster answer)
• Requests to add unverified or proprietary claims to published content without a citable public source
• Outreach sent to the wrong address — a brands inquiry sent to the editorial address, for instance, will be re-routed, which adds time

Rum Authority does not guarantee publication of submitted information, corrections, or brand details. The editorial standard that applies to all published content applies equally to updates — if a submitted claim cannot be independently verified against a named public source, it does not go live. That is not a policy designed to frustrate anyone; it is the same standard that makes the reference library worth consulting in the first place.